Policies & Conditions

Cancellation Policy

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Projects

If you need to cancel a project (logo, website build, graphic design, etc.) you have 3-days post written or verbal agreement to do so with no charge. After this time frame, you will be charged at minimum 50% of the project. Once a project is complete, it is non-refundable.

Ongoing Support

For monthly marketing support, we require 30-days advanced written notice of cancellation as we plan and work ahead. If you need to terminate an agreement early, you will be charged 50% of the remaining agreement term. All collections have a setup month followed by either a 3-, 6-, or 12-month minimum contact.

Payments

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Refunds

Charisma only offers refunds in the case of a recurring invoice sent in error. These refunds will be processed within 7-10 business days by your credit card company or banking institution. We cannot guarantee the outcome of your marketing campaign. That said, as an integrated marketing firm, we will honor our agreements and deliver work in the mutually agreed upon timeframe.

Past Due Payments

Unpaid projects past 60-days may be sent to collections. Projects past due more than 90-days after the final invoice may have revoked access or be removed (ex. website or Google Local Listing). We will communicate should payments be past due. We may choose to offer payment plans – with a convenience fee of 5% and 10% of the remaining bill as a downpayment.

Otherwise, payment is expected for completed work within a reasonable timeframe (Note: Net 90 being the maximum timeframe).

Accessibility

Charisma Communications is committed to providing access to our information and technology, including our website, including but not limited to people with disabilities as described by Title III of the Americans with Disabilities Act (“ADA”). Though the ADA applies primarily to government agencies, we aspire to follow the same regulations required by websites under the ADA’s umbrella.

To ensure we meet our objectives and that individuals with disabilities are able to access our services and information online, this website has been generally designed following some of the criteria laid out by the World Wide Web Consortium (“W3”) in the Web Content Accessibility Guidelines version 2.1.

If you have a disability and the format of any material on our website interferes with your ability to access our information or services, please contact our webmaster at hello@gocharisma.com.

The Webmaster will respond to your request and report the issue to our development team for correction. When sending your request, please include the nature of the accessibility problem and the format with which you would most easily be able to access the information. If you do not receive a response to your inquiry within three (3) business days, please send a follow-up email.

Alternatively, you or your designee may call us on the phone number listed on our site.

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