Policies & Conditions

Cancellation Policy

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Projects

If you need to cancel a project (logo, website build, graphic design, etc.) you have 3-days post written or verbal agreement to do so with no charge. After this time frame, you will be charged at minimum 50% of the project. Once a project is complete, it is non-refundable.

Ongoing Support

For monthly marketing support, we require 30-days advanced written notice of cancellation as we plan and work ahead. If you need to terminate an agreement early, you will be charged minimum 50% of the remaining agreement term, and up to 100% for shorter marketing support agreement durations. All collections have a setup month followed by either a 3-, 6-, or 12-month minimum contact.

In the case of scope of work changes, we require a minimum 2-week advanced notice as we work proactively on all accounts.

Photo Policy

To be successful, we need consistent assets from your team. When requested, Charisma or our partners can provide virtual or in-person sessions to help you generate consistent, top-quality imagery for your brand.

To keep marketing channels up-to-date and follow individual brand standards, we require 8-10 (a minimum of 36 assets) to be provided by the client per month. They may send the files via Dropbox, Google Drive, WeTransfer, or similar services. We also have brand folders that we share and project recaps where up to 10 images can be tied to a specific project, and we can optimize assets based on the information provided by the client. In our updates, Charisma will remind clients of this policy to keep assets on track. If assets are not received in a timely manner, a $100 photo fee will automatically apply to the account. This is for the time for Charisma to source assets on your behalf. Please note that any paid assets are an additional fee and the sole responsibility of the client.

Note: Some Charisma support packages incorporate photography/videography in the setup phase. These assets may only be used for up to 6-months by our team before new assets are required. No assets used by a client may be used past one year of receipt unless requested and/or agreed upon by both Charisma and the Client. Charisma reserves the right to increase monthly support by up to 20% annually if imagery is consistently not provided.

If we need to use stock images, we aim to do so sparingly. If commercial-use, royalty-free images or videos are needed to fill in content, the client is responsible for any fees incurred (ex. Shutterstock image or paid Unsplash video), but we will do our best to source free image/video files on your brand's behalf.

Payments

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Refunds

Charisma only offers refunds in the case of a recurring invoice sent in error. These refunds will be processed within 7-10 business days by your credit card company or banking institution. We cannot guarantee the outcome of your marketing campaign. That said, as an integrated marketing firm, we will honor our agreements and deliver work in the mutually agreed upon timeframe.

Past Due Payments

Should a payment be past due more than 15+ days, an automatic late fee may be assessed. Please refer to your invoice for more details and timeframes.

Unpaid projects past 60-days may be sent to collections. Projects past due more than 90-days after the final invoice may have revoked access or be removed (ex. website or Google Business Profile Listing). We will communicate should payments be past due. We may choose to offer payment plans – with a convenience fee of 5% and 10% of the remaining bill as a downpayment.

Otherwise, payment is expected for completed work within a reasonable timeframe (Note: Net 90 being the maximum timeframe).

Accessibility

Charisma Communications is committed to providing access to our information and technology, including our website, including but not limited to people with disabilities as described by Title III of the Americans with Disabilities Act (“ADA”). Though the ADA applies primarily to government agencies, we aspire to follow the same regulations required by websites under the ADA’s umbrella.

To ensure we meet our objectives and that individuals with disabilities are able to access our services and information online, this website has been generally designed following some of the criteria laid out by the World Wide Web Consortium (“W3”) in the Web Content Accessibility Guidelines version 2.1.

If you have a disability and the format of any material on our website interferes with your ability to access our information or services, please contact our webmaster at hello@gocharisma.com.

The Webmaster will respond to your request and report the issue to our development team for correction. When sending your request, please include the nature of the accessibility problem and the format with which you would most easily be able to access the information. If you do not receive a response to your inquiry within three (3) business days, please send a follow-up email.

Alternatively, you or your designee may call us on the phone number listed on our site.

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